When will I receive my refund?
Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records.

After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international orders) for us to receive and process your return.

If you’re receiving a refund after we have received your item, it may take an additional 10 – 14 business days for your bank/card issuer to disburse the funds back into your account.

Do You Offer Free Shipping?
We only offer FREE US Shipping. For international delivery, there is a shipping charge.

US Delivery: You will receive your order in the next 5 – 7 business days.

International Delivery: You will receive your order in the next 20 – 30 business days, subject to local customs.

What is your Shipping Method?
US and International Delivery: DHL

Can I modify my order?
We do apologize that our order management system does not offer option to modify your orders after it has been confirmed. However, you can contact us at 1-800-856-5587 or click here to submit a ticket.

Can I order by phone?
Yes! You can contact our customer support line by dialing 1-800-856-5587 for both US and international orders. We are available 24/7. One of our friendly customer service representatives would be happy to help you place your order over the phone.

How long does it take to receive my product?
US Delivery: You will receive your order in the next 5 – 7 business days.

International delivery: You will receive your order in the next 20 – 30 business days, subject to local custom.

Due to some supply chain issues and the COVID-19 situation, we occasionally have additional delays. If you have any questions about your order please contact us at 1-800-856-5587 or click here for email support. We have real live humans here to speak with you 7-days a week.

Well then, how do I order your products?
Take a quick look at some of our products below. We’ve taken care to formulate our products to serve a wide variety of pain relief needs. Depending on your situation, one may fit the bill nicely for you. When you’re ready, add the product to your cart. Checking out is as simple and pain-free as we could possibly make it.

What is the status of my order?
Once you’ve placed your order, you will receive an email on your purchase. Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you.

What if I don’t receive my order?
Please contact us at 1-800-259-9522 or submit a ticket to us should you not receive your product after 5-7 business days for US delivery.

International delivery will take 20-30 business days, subject to local custom clearance.

You can avoid order delays by making sure to provide us with your correct billing and shipping address. The most common reasons for order delays are failing to enter the billing address on file with your credit card company.

Can I remove a saved payment method?
Of course! You can make any changes to your billing info on your Account Page. If you need anything, click here to submit a ticket or email support@nutriomolabs.com – we’re here to help.

I can’t login/forgot my password!
No worries! Email support@nutriomolabs.com, and we’ll help you out!